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Biman Airline asked to adopt new technology, improve service

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DHAKA: Bangladesh Prime Minister Sheikh Hasina laid emphasis on improving the service quality of Biman Bangladesh Airlines, asking
the national flag carrier to put concentration on learning and adopting new technologies to cut dependency on others.

“Biman should put concentration on learning and adopting new technologies to cut dependency on others as it will help save foreign currency,” she said.

The premier said this while addressing the opening ceremony of the Golden Jubilee celebration of the state-owned Biman Bangladesh Airlines at Balaka Bhaban in Hazrat Shahjalal International Airport as the chief guest.

She joined the function virtually from her official residence Ganabhaban.

Referring to the first-ever successful completion of landing gears
replacement of modern Boeing 777-300 ER and C-check of Boeing 787 with own management and human resources, she said the process has saved huge foreign currency of Biman alongside reducing dependency on others.

The prime minister said Biman’s ground handling management was not up to the mark in the past, but the government is working to establish a separate unit to develop it as a more standard section.

In this connection, Sheikh Hasina told the airline that the training and
manpower is needed to make the ground handing management system efficient.

“You (Biman authority) have to focus on ground handling so that it can be done with honesty and efficiency,” she said. She added that the unit (ground handling) is needed to be formed as soon as
possible so necessary skilled manpower is recruited for an improved
passengers’ service.

With State Minister for Civil Aviation and Tourism Md. Mahbub Ali in the chair, Biman Bangladesh Airlines Managing Director (MD) and Chief Executive Officer (CEO) Dr Abu Saleh Mostafa Kamal delivered the welcome address.

Civil Aviation and Tourism Secretary Md. Mokammel Hossain also spoke. Chairman of Biman Bangladesh Airlines Board of Directors Sajjadul Hassan was present.

At the outset of the function, a video documentary on the operation of
Biman Bangladesh Airlines was screened.

The prime minister said the Biman can provide different flight
entertainment services along with WiFi due to incorporation of 4th generation aircraft to its fleet.

Mentioning that people don’t want to sit idle in this modern era rather
they want to do their business work, the premier said, “The modern aircraft of Biman is giving these opportunities to its passengers”.

She said expatriate Bangalees always prefer to travel by Biman and keeping it in mind, the management should take measures to improve service quality.

 Revealing that Biman is going to digitalise its passenger service system (PSS) fully in the first week of next March, she said ticketing, reservation, check-in and other services will be done online through the PSS.

She hoped that it would be very enjoyable for the country’s expatriates.

During the Covid-19 period, Sheikh Hasina said Biman has extended effective and useful services such as transporting different medical equipment, vaccine, bringing students and expatriate workers back home and carrying armed forces and police members to UN peacekeeping mission.

She added, “It has brightened Bangladesh’s image abroad and also
demonstrated our skillfulness.”

She also mentioned that her government has given Biman Taka 1,000 crore as a stimulus package during Covid-19 alongside other organisations to run their activities effectively.

Referring to the ongoing construction work of the third terminal of Hazrat
Shahjalal International Airport (HSIA), the premier said after the completion of the works, it would boost Biman’s operational capability.

The government is also installing the latest and state-of-art technology radar in HSIA which will be helpful and profitable for Biman and other international airlines as well, she added.

The prime minister said they are upgrading Cox’s Bazar Airport into an international one as this airport is located on the international route.

She added that Cox’s Bazar Airport has huge opportunities to maintain international communication due to its important location.

Stressing the necessity of strengthening connectivity among the South Asian Countries, she said the country’s private airline has started to operate flights to the Maldives as Biman should expand wing more in this region.

She said the government is developing Syedpur Airport further so
neighbouring countries Nepal, Bhutan and India can use it alongside
Chattogram and Sylhet Airports.

She went on to say, “More investment comes in the country as the
communication system becomes more developed,” adding that the government is
developing 100 special economic zones across the country. Stating that cargo transportation is very essential, the head of the
the government said the cargo flight has already started from Sylhet.

“I want that Biman should have its cargo aircraft and at least two cargo aircraft are needed to be bought as cargo transportation might be profitable for Biman,” she said.

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